• Interview, hire, and train, and lead staff with enthusiasm and integrity
• Communicate regularly with staff on performance with a positive
growth mindset
• Create the staff schedule with preferences and flexibility in mind while
adjusting to the changing needs of the facility.
• Pivot when emergencies arise such as find subs for employees who may
have to address personal needs.
• Update desk staff with new company news, from polices to parties!
• Maintain an even distribution of staff duties and ensure their
completion
• Keep the pro-shop clean, organized, and updated
• Represent the facilities appearance and it’s cleanliness including the pro
-shop, climbing areas, fitness areas, and yoga room
• Contribute in weekly meetings with the rest of management team
regarding the successes and needs of the facility, it’s staff, and guests
• Assist in the planning, set up, and supervision of events and in-house
competitions

• Pay close attention to the facility maintenance and coordinate with the
appropriate parties for the facilities up keep.
• Ordering of drinks, consumables, office supplies, and cleaning supplies

• Daily check outs
• Membership Billing
• Responsible for expenses such as payroll, upkeep, and more
• Create invoices and ensure collection of payment for large groups

• Lead by example by setting the bar for all staff members to meet the
needs of members and guests.
• Attend to member change requests, group inquiries and voicemails in a
timely and thoughtful manner
• Maintain a high duty of care for all of our members and guests
• Provide first hand service regarding customer concerns and be able to
communicate them to the appropriate individuals