Climb, chill, repeat

LAST UPDATED: 9/7/2023

Your privacy is important to us. This Privacy Policy (“Policy”) applies to services provided by Adventure Rock, INC. (“we”, “us”, or “Company”) and our website, mobile experience, email, or other platform (collectively, the “Services”) explains what information we collect from users of our Services (a “user”, “you”, or “your”), including information that may be used to personally identify you (“Personal Information”) and how we use it. We encourage you to read the details below. This Policy applies to any user or visitor to or user of our Services. We will be the controller of your personal data provided to, or collected by or for, or processed in connection with, our Services. We reserve the right to change this Policy at any time. We will notify you of any changes to this Policy by sending notice to the primary email address specified in your account or by a prominent notice on our website. Significant changes will go into effect thirty (30) days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check our website, including this privacy page, for updates. You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Policy means that the collection, use and sharing of your Personal Information is subject to the updated Policy.

What Information Do We Collect?

We will only collect and process Personal Information about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g. to deliver the Services you have requested)) and “legitimate interests”.

We collect information that you give us when you create an account, contact us, or otherwise access or use our Services, any information you voluntarily submit to us, and information regarding how you use the Services. Specifically, the foregoing includes:

  • Your internet protocol address (i.e., IP address) and, if you access the Services from a mobile application, your unique mobile device ID number and non-email authentication.
  • Your name, email address, postal address, telephone number, profession, profile picture, credit card information and your responses to surveys that we may ask you to complete for research purposes or to help direct Company activities, the contact information of your representative, your social media account information.
  • Details of any financial transactions you participate in on the Services, including the amount, currency, and method of payment.
  • Browser and device information and information collected through technologies such as cookies.
 

How Do We Use The Information We Collect?

We use the information we collect to:

  • Deliver and improve the Services and your overall user experience.
  • To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
  • To link or combine user information with other Personal Information.
  • To compare and verify information for accuracy and update our records.
  • Email, text, message, or otherwise contact you with information and updates about us and the Services.
  • To respond to your comments and questions and provide customer service.
  • To send you information including confirmations, billing and invoices, technical notices, updates, security alerts, and support and administrative messages.
  • Analyze how you use the Services with tools such as Google Analytics and other tools to help us understand traffic patterns and know if there are problems with the Services.
  • Create targeted advertising to promote the Services and engage our users.
 

Do We Share Your Personal Information?

We do not rent, sell, or share your Personal Information with other people or non-affiliated third parties except with your consent or as necessary to complete any transaction or provide any service you have requested or authorized.

To help us do our work, we may provide limited access to some of your Personal Information to the following third parties:

  • Partners: Sometimes we collaborate with other organizations to deliver the Services. In these cases, we may share your name, contact information and other details you provided when making an account with our partners.
  • Service Providers: We work with a wide range of third party providers, notably our database administrators, cloud computing services, advertising services, data analysts, application service providers, bulk SMS services, and other non-governmental organizations.
  • Payment processors: Payment processors: We work with payment processors such as Stripe to help process credit card transactions and other payment methods made through the Services. These payment processors will store certain information about you. Please refer to their privacy policies to learn more about how they use your Personal Information.
 

We may store information such as survey responses and contact information, that are necessary to enable us to operate effectively and deliver our services to you. We may also transfer your Personal Information to a third party as a result of a merger, acquisition, reorganization or similar transaction; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of the Services; and to protect the rights or property of Company. In such event, and to the extent legally permitted, we will notify you and, if there are material changes in relation to the processing of your Personal Information, give you an opportunity to consent to such changes.

Protection of Company and Others

We will also share Personal Information with companies, organizations or individuals outside of Company if we have a good-faith belief that access, use, preservation, or disclosure of your Personal Information is reasonably necessary to detect or protect against fraud or security issues, enforce our terms of use, meet any enforceable government request, defend against legal claims, or protect against harm our legal rights or safety.

How Do We Use Tracking Technologies?

A “cookie” is a small file placed on your hard drive by some of our web pages. We, or third parties we do business with, may use cookies to help us analyze our web page flow, customize our services, content and advertising, measure promotional effectiveness and promote trust and safety. Cookies are commonly used at most major transactional websites in much the same way we use them in our Services.

You may delete and block all cookies from our Services, but parts of the Services may not work. We want to be open about our cookie use.

Even if you are only browsing the Services, certain information (including computer and connection information, browser type and version, operating system and platform details, and the time of accessing the Services) is automatically collected about you. This information will be collected every time you access the Services and it will be used for the purposes outlined in this Privacy Policy.

You can reduce the information cookies collected from your device. An easy way of doing this is often to change the settings in your browser. If you do that you should know that (a) your use of the Services may be adversely affected (and possibly entirely prevented), (b) your experience of this and other sites that use cookies to enhance or personalize your experience may be adversely affected, and (c) you may not be presented with advertising that reflects the way that you use our and other sites. You find out how to make these changes to your browser at this site: www.allaboutcookies.org/manage-cookies/. Unless you have adjusted your browser settings so that it will refuse cookies, our system will send cookies as soon as access our Services. By using the Services you consent to this, unless you change your browser settings.

How Do We Secure Your Personal Information?

We take reasonable steps to protect your Personal Information against unauthorized access, alteration, disclosure, misuse, or destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. The safety and security of your Personal Information also depends on you. If you have an account with us, you are responsible for keeping your membership details confidential. Your account is protected by your account password and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. We further protect your Personal Information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your Personal Information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using the Services, you acknowledge that you understand and agree to assume these risks. We retain your personal data while your account is in existence or as needed to provide you Services. This includes data you or others provided to us and data generated or inferred from your use of the Services.

Your Choices Regarding Information

You have several choices regarding the use of Personal Information on the Services:

Changing or Deleting Your Personal Data.

All users may review, update, correct or delete the Personal Information furnished by a user in their user account (including any imported contacts) by contacting us at climb@adventurerock.com  or by accessing your user account. For your protection, we may only share and update the Personal Information associated with the specific email address that you use to send us your request, and we may need to verify your identity before doing so. We will try to comply with such requests in a reasonably timely manner. If you completely and permanently delete all of your Personal Information, then your user account may become deactivated. If you wish to cancel your account, you may do so through your account page, and any personally identifiable information associated with your account will be deleted as soon as is reasonably practical or as required by applicable law. Please note that we may retain information that is otherwise deleted in anonymized and aggregated form, in archived or backup copies as required pursuant to records retention obligations, or otherwise as required by law. We may retain an archived copy of your records as required by law or for legitimate business purposes.

Download or Access Personal Information.

You can ask us for a copy of your Personal Information and can ask for a copy of Personal Information you provided in machine readable form by emailing us at climb@adventurerock.com.

Opting Out of Email Communications.

We may use some of the information we collect for marketing purposes, including to send you promotional communications about new Company features, products, events, or other opportunities. If you wish to stop receiving these communications or to opt out of use of your information for these purposes, please follow the opt-out instructions, such as clicking “Unsubscribe” (or similar opt-out language) in those communications. You can also contact us at climb@adventurerock.com to opt out. Despite your indicated e-mail preferences, we may send you service related communications, including notices of any updates to our terms of service or privacy policy.

Links to Third Party Websites

We may provide links to other websites. We have no control over these websites and they are subject to their own terms of use and privacy policies. As such, we do not endorse and are not responsible for the availability of, or for any content, advertising, products, or other materials on or available from, these third party websites. By using the Services, you agree that we will not be liable for any damage or loss caused by your use of or reliance on any content, advertising, products, or other materials on or available from these third party websites.

Contact Us

If you have any questions about this Policy, your Personal Information, or the Services, you can contact climb@adventurerock.com.

Who we are

We are Adventure Rock and our website address is: https://adventurerock.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. 

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. 

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites 

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. 

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. 

Where your data is sent 

Visitor comments may be checked through an automated spam detection service. 

Contact Us

If you have any questions about this Policy, your Personal Information, or the Services, you can contact climb@adventurerock.com.

Folks who interact with Adventure Rock are be subject to Rock Gym Pro’s privacy policy:

Rock Gym Pro Privacy Policy

Contact Us

If you have any questions about this Policy, your Personal Information, or the Services, you can contact climb@adventurerock.com.

We are Adventure Rock and our website address is: https://adventurerock.com.

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself). 

Contact Us

If you have any questions about this Policy, your Personal Information, or the Services, you can contact climb@adventurerock.com.

We use Site Kit, therefore these Privacy Policies apply:

Google Site Kit Privacy

Google Privacy

Google Terms

Contact Us

If you have any questions about this Policy, your Personal Information, or the Services, you can contact climb@adventurerock.com.

Fill out the

Online Visitor Agreement

The Online Visitor Agreement is automatically sent to to our gym. 

or

CHECK OUT the

VISITOR GUILDELINES

NGuidelines for folks visiting any of our facilities. This is not a waiver nor is it our ‘Visitor Agreement’. 

Climb, chill, repeat
🛑 Closed

BROOKFIELD

Regular Hours

Monday

10:00 a.m. — 10:00 p.m.

Tuesday

10:00 a.m. — 10:00 p.m.

Wednesday

10:00 a.m. — 10:00 p.m.

Thursday

10:00 a.m. — 10:00 p.m.

Friday

9:00 a.m. — 8:00 p.m.

Saturday

9:00 a.m. — 8:00 p.m.

Sunday

9:00 a.m. — 6:00 p.m.

Member Hours

Monday

No member hours

Tuesday

8:00 a.m. — 10:00 a.m.

Wednesday

No member hours

Thursday

8:00 a.m. — 10:00 a.m.

Friday

No member hours

Saturday

No member hours

Sunday

No member hours
Climb, chill, repeat
🛑 Closed

MILWAUKEE

Regular Hours

Monday

9:00 a.m. — 10:00 p.m.

Tuesday

9:00 a.m. — 10:00 p.m.

Wednesday

9:00 a.m. — 10:00 p.m.

Thursday

9:00 a.m. — 10:00 p.m.

Friday

9:00 a.m. — 10:00 p.m.

Saturday

9:00 a.m. — 10:00 p.m.

Sunday

9:00 a.m. — 6:00 p.m.

Member Hours

Monday

6:00 a.m. — 9:00 a.m.

Tuesday

No member hours

Wednesday

6:00 a.m. — 9:00 a.m.

Thursday

No member hours

Friday

6:00 a.m. — 9:00 a.m.

Saturday

8:00 a.m. — 9:00 a.m.

Sunday

8:00 a.m. — 9:00 a.m.
Climb, chill, repeat
🛑 Closed

WALKER’S POINT

Regular Hours

Monday

9:00 a.m. — 3:00 p.m.

Tuesday

9:00 a.m. — 10:00 p.m.

Wednesday

9:00 a.m. — 10:00 p.m.

Thursday

9:00 a.m. — 10:00 p.m.

Friday

9:00 a.m. — 10:00 p.m.

Saturday

9:00 a.m. — 8:00 p.m.

Sunday

9:00 a.m. — 6:00 p.m.

MEMBER HOURS

Monday

No member hours

Tuesday

6:00 a.m. — 9:00 a.m.

Wednesday

No member hours

Thursday

6:00 a.m. — 9:00 a.m.

Friday

No member hours

Saturday

No member hours

Sunday

No member hours

Book a TIME

Selects the gym you are going to climb.

WALKER’S POINT IS A BOULDERING ONLY GYM – NO ROPES!

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